Total Quality Control

A.V. Feigenbaum

ISBN 10: 0071126120 / ISBN 13: 9780071126120

Published by MCGRAW-HILL EDUCATION (ISE EDITIONS), 1991

Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0071126120I3N00

Synopsis:

This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level. For this revised third edition, the author has added a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990s; and four management principles for achieving a total quality orientation. Topics are brought to life with practical examples and more than 200 illustrations.

From the Publisher:

Focuses on methods to ensure customer satisfaction and retention

A new emphasis is placed on managing, operating, and integrating the key areas of a company's quality value chain

The technical and statistical methodologies for quality and the process control

Six Sigma and its role in Total Quality Management

Bibliographic Details

Title: Total Quality Control
Publisher: MCGRAW-HILL EDUCATION (ISE EDITIONS)
Publication Date: 1991
Binding: Paperback
Condition: Good
Dust Jacket Condition: No Jacket