Title: Thinking of. People-centric Process Management? Ask the Smart Questions
Publisher: Smart Questions
Publication Date: 2010
Language: English
ISBN 10: 1907453008
ISBN 13: 9781907453007
Binding: Soft cover
Condition: New

About this title

Synopsis

Success in improving performance requires the right mix of focus on people, process, and technology. This book emphasizes the central role of people in this respect. The book reminds us that this idea is not new – but it’s an important one that merits reinforcement. There are some other ideas in this book that are also not new, yet are seldom practiced. These include; viewing the business from the “outside-in” or the customer’s point of view, remembering that the single most important objective of process improvement and management is to improve organizational performance, and that the central role of technology is to enable operational performance.

About the Authors

Mark has worked in the IT Industry for over 30 years, he has held executive positions with a number of software vendors. Well known for his ability to help companies bridge the gap between business and IT, more recently he has focused helping business understand how to maximize the value of process programs, from both a people and systems perspective. Mark has authored four books In Search of BPM Excellence, Thrive! How to Succeed in The Age of The Customer, Winning With Enterprise Process Management and Extreme Competition. The range and depth of his experience lead him to be sought after for speaking, advice and workshops by users, vendors, analysts and conference organizers.

CEO and founder of Elements.cloud based in Salesforce Tower, San Francisco, but can be found speaking at User Groups, World Tours and Dreamforce - or in an airport lounge practicing his bass guitar. Prior to Elements.cloud he was co-founder and CEO of Nimbus - a Salesforce customer from 2001 - which was acquired by TIBCO in 2011. The Nimbus business analysis app was used by 1000+ clients including Nestle, HSBC, SAP, Barclays, Toyota, Sara Lee, AstraZeneca, non-profits and Government. Prior to that he was CIO of the largest UK Government agency, and an Associate Partner at Accenture where he led the Program Management practice. He is an author of 10 books, a prolific blogger with a rare ability to make the complex seem simple which makes him a sought after and entertaining conference speaker. And he is powered by Duracell.

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