Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business). This item is unavailable.
Language: English
Published by Chartered Institute of Personnel & Development
- Softcover
- Used
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
5-star seller
AbeBooks seller since March 16, 2007
Unavailable
Softcover
Condition: Used - Fair
£ 2.20
Item description from seller
A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration.
Seller Inventory # GOR002184995
- Title
- Telephone Skills (UK PROFESSIONAL BUSINESS Management / Business)
- Author
- Forsyth, Patrick B.
- Publisher
- Chartered Institute of Personnel & Development
- Condition
- Fair
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0852928653
- ISBN 13
- 9780852928653
- Item weight
- 118 grams
"Telephone Skills" sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. It provides practical guidance on: taking calls - initial impressions, projecting the right personal and corporate image; making calls - deciding what you want to achieve, establishing rapport and getting your message across; using your voice, intonation and language to best effect; listening attentively and knowing when to take the initiative; diffusing anger and winning over difficult callers; exceeding customer expectations and leaving a lasting impression.
"Synopsis" may belong to another edition of this title.