Synopsis
In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information systems architectures to support the needs of the consumer. It provides the background necessary to understand telecommunication principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care and billing. It addresses management of product offers across affiliates and the processes which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers.
From the Back Cover
Nolan Vincent Jones is an accomplished telecommunications information systems architect in the industry. From development of advanced real time telecommunications billing systems to design and development of complex software architectures and enterprise-wide Telco legacy integration implementations; Nolan has been involved with many different aspects of the telecommunications infrastructure and core business processes. He has worked with designing and testing laser guided communication systems, accurate alignment of complex laser communications optical configurations, and he has performed network and spectral analysis of advanced microwave telecommunication devices. Throughout his long distinguished career, he has used his expertise to consult on a variety of critical Telco business initiatives and he has been involved with the design of complex information technology systems. Over the past 15 years, Nolan has provided his unparalleled expertise in a variety of other industries as well, from design of software to control complex "Laser Communications Systems" to design of distributed software implementations for business systems across a variety of industries. He has had the opportunity to consult on many leading-edge technology initiatives in business realms such as bioinformatics and space shuttle technologies. He has also worked with core DNA sequencing technologies and development of complex real time financial systems. In addition, he has worked with a variety of software configuration management processes. He is fluent in a variety of computer languages and information technologies. He has effectively managed over project managers and application development teams developing core business software and he has been trained in important management philosophies. Nolan has been exposed to managerial and engineering principles beyond the realm of basic business processes. His technical insights and wisdom have provided a significant benefit to all people interested in this wonderful topic.
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