Salesforce.com is the global leader in on–demand customer relationship management (CRM) and helps companies all over the world manage their sales, marketing, and customer service and support operations. Packed with full–color screen shots and numbered, step–by–step instructions, this guide shows you everything you need to know to get the most out of Salesforce.com. You′ll discover how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projections based on past performance, and more.

Explains the latest and most helpful features of the world′s most popular customer relationship management (CRM) software – Salesforce.com
Covers the latest enhancements to Salesforce.com and explains how to choose the right edition of Salesforce.com to suit your business needs
Walks you through personalizing your system, managing accounts and activities, developing contacts, tracking products, and more

Teach Yourself VISUALLY Salesforce.com is the book visual learners need to get the most from this go–to solution for CRM needs!

From the Back Cover

Are you a visual learner? Do you prefer instructions that show you how to do something and skip the long–winded explanations? If so, then this book is for you. Open it up and you′ll find clear, step–by–step screen shots that show you how to tackle more than 130 Salesforce.com tasks. Each task–based spread covers a single technique, sure to help you get up and running on Salesforce.com in no time.

You′ll learn to:

Customize the home page
Use the sales and service clouds
Create different types of reports
Enable collaboration features
Manage security and data integrity

Designed for visual learners

Two–page lessons break big topics into bite–sized modules
Succinct explanations walk you through step by step
Full–color screen shots demonstrate each task
Helpful sidebars offer practical tips and tricks

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