Taming the Unpredictable

Bruce Silver Nathaniel Palmer Keith D. Swenson

ISBN 10: 0981987087 / ISBN 13: 9780981987088

Published by Future Strategies, Incorporated, 2011

pp. 228 1st Edition. Seller Inventory # 2637426508

Synopsis:

Taming the Unpredictable

Real World Adaptive Case Management:
Case Studies and Practical Guidance

“The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity.” Peter F Drucker

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM.

This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation.

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization.

About the Author: Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.

Bibliographic Details

Title: Taming the Unpredictable
Publisher: Future Strategies, Incorporated
Publication Date: 2011
Binding: Soft cover
Condition: New