A Tale of Two Cities

Postage, packing and insurance are extra at cost. Books may be returned within ten days of receipt if found to be not as described, providing the books are returned adequately packaged and in the same condition as received. I recommend that all returned books are sent by a tracked and signed for postal service as any losses or damage during transit are the responsibility of the sender. Postage return refunds will be at the same postal price as when shipped. Please notify us prior to returning any books. Books remain the property of Lasting Words Ltd until payment is received in full. Lasting Words Limited cannot be held responsible if an item is delayed during transit. Lasting Words Ltd will do their uptmost to find your order as quickly as possible. By purchasing this book you waive your right to claim any losses incurred due to the delay in receiving this book. Please contact Lasting Words at 01604 721644 or 07938 055793. E Mail lastingwords@btconnect.com

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Lasting Words Ltd, Northampton, UK, United Kingdom, +44 07938 055793, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually shipped within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know if extra shipping is required.
All overseas orders with priority shipping (8 days+) will be sent by either tracked airsure or international signed for. The slower postal rates (14 days +) will be sent by standard airmail and will take longer to arrive. We recommend to all our customers to use the priority shipping as this is a much quicker and secure method of shipment.
All books where possible will be sent in wrap around cardboard boxes and bubble wrapped.