Taking Flight!: Master the Four Behavioral Styles and Transform Your Career, Your Relationships.Your Life

We accept USA currency only, personal and certified checks, money orders, paypal (ArrowayBooks@gmail.com) and Visa and Mastercard payments through ABE Commerce. International purchases are accepted but payment must be US currency. All orders will be held for shipment until checks/money orders have cleared. If ordering by check or money order, please confirm the availability of your choices before sending payment. You may confirm by email or telephone. We will reserve your book(s) up to 10 days awaiting receipt of your check or money order.

We will be happy to scan a picture of a book and e-mail it to you upon request.

Customer satisfaction is very important to us. We make every effort to describe books accurately. However, books may be returned within 14 days if not satisfied for any reason. Books must be returned in the same condition as when shipped to buyer. Notification must be received within 48 hours of receipt if you wish to return. Postage will be refunded only if there was a description error on our part.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Arroway Books, Narberth, Pennsylvania, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping & Handling: Within the United States for books weighing less than two pounds.

MEDIA MAIL (previously known as Book Rate): First book $3.50, each additional item $1,75.

PRIORITY MAIL: First Book $5.95, each additional item $4.00

Shipping and handling for heavier books will be individually quoted. Also, delivery confirmation and/or insurance rates can be individually quoted. Our shipping rates are set to a base rate for hardbacks. When you order paperbacks, we may be able to reduce the rate when processing the order. For international order, please contact the seller for exact shipping quotes.