This volume uses the minimum of jargon and a wide range of exercises to
relate theory to practical experience. It covers key topics including -
perception, attitudes, listening, non-verbal behaviour and communication
in groups and organizations. This edition includes material on
transactional analysis and recent developments in electronic
communication. It is suitable for students taking communication studies
courses and courses with a communication/behavioural sciences element.

Review

The authors' format brings a lively freshness and purposefulness to the study of communication; and their aim to produce 'an interactive text' has been achieved in a truly enjoyable and educational way --Spoken English (of the first edition)

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