IT Systems Management: Designing, Implementing, and Managing World-Class In frastructures

Schiesser, Rich

ISBN 10: 013087678X / ISBN 13: 9780130876782

Published by Prentice Hall Ptr, Upper Saddle River, NJ, 2001

About this Item

A tight clean copy, no markings throughout: This is the definitive guide to systems management for every IT professional with responsibility for maintaining the stability and responsiveness of IT production environments. Rich Schiesser, one of the world's most experienced IT infrastructure managers, covers every systems management discipline, every type of IT environment, and all three elements of success: technology, processes, and people. Schiesser begins by explaining how each key discipline of systems management has evolved, and how they can be integrated to maximize business value in mainframe, client/server, desktop, and Web-enabled IT environments. He then focuses on the key "people-related" aspects of systems management, showing how to gain executive support, organize and staff for systems management, and deliver world-class customer service. Next, he moves on to the 12 key processes involved in systems management, including production acceptance, change management, problem management, storage and network management, capacity planning, security, disaster recovery, and many others. Finally, Schiesser shows how to leverage technology to develop, automate, evaluate, and integrate processes, and offers effective new techniques for Web and client/server environments.

Seller Inventory # RWARE0000014778

Bibliographic Details

• Title: IT Systems Management: Designing, Implementing, and Managing World-Class In frastructures
• Publisher: Prentice Hall Ptr, Upper Saddle River, NJ
• Publication Date: 2001
• Language: English
• ISBN 10: 013087678X
• ISBN 13: 9780130876782
• Binding: Hardcover
• Condition: Near Fine

About this title

Synopsis

An Enterprise Computing Series title that focuses on the people, process, and technology issues involved in effectively managing the environment in which all the various IT entities coexist and thrive.

About the Author

RICH SCHIESSER has led IT infrastructure groups at organizations such as Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox, and for 10 years he managed the primary data center at Northrop Grumman. Rich has also taught IT classes at California State University, Los Angeles, and the University of California, Los Angeles. As a consultant, he now designs and implements infrastructures for a variety of companies including Emery Air Freight, DIRECTV, Option One Mortgage, WhatsHotNow.com, and The Weather Channel.