Systemisches Konfliktmanagement: Modelle und Methoden f?r.. This item is unavailable.Systemisches Konfliktmanagement: Modelle und Methoden f?r.

In the wheelwork of companies, conflicts don't have to be cost drivers, they can be an opportunity. Properly controlled and processed, conflicts can be defused in advance and used for the progress of the organisation.

The book introduces the approach of "system design" that

• Mediation,
• Organizational development,
• Systemic advice and
• coaching

combined. With methods for conversation, conflict diagnosis and project management, as well as tools such as escalation mechanisms, it also offers a practical kit for optimal conflict management.