The Switching Cost Strategy : How to Make Customers Stay Because They Want To
Language: English
Published by Mindful Pages, 2026
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 32.47
Quantity: 2 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Retention is easy to fake and hard to deserve. Add friction to cancellation, bury exports, punish downgrades, and churn drops - for a while. But customers notice, teams feel it, and trust erodes. The Switching Cost Strategy is a practical guide to building switching costs that customers experience as value: the calm confidence that staying is simply the best option, not the only one. Arvind Solenne reframes switching cost strategy around voluntary loyalty: loyalty built through compounding usefulness, not customer fatigue. You will learn how product integration can remove real work instead of creating dependency, how data continuity turns history into safety rather than hostage-taking, and how workflow lock-in can be earned by fitting genuine routines. The book also shows how service recovery design and support continuity shape the moment customers decide whether you are worth trusting. For product leaders, founders, marketers, and customer experience teams, this is a field manual for trust-based retention and customer retention ethics. It helps you spot resentment risk before it spreads, design fair terms and honest portability, and build community switching costs that come from belonging rather than pressure. The result is a clearer standard for what healthy retention looks like - and a blueprint for making customers stay because they want to. …
Seller Inventory # 9789309879210
- Title
- The Switching Cost Strategy : How to Make Customers Stay Because They Want To
- Author
- Arvind Solenne
- Publisher
- Mindful Pages
- Publication year
- 2026
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 9309879211
- ISBN 13
- 9789309879210
- Item weight
- 415 grams
- Dimensions
- 229x152x15 mm
"Synopsis" may belong to another edition of this title.
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|---|---|---|
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