How to Survive the Call Center Life (Paperback)
Language: English
Published by Independently Published, 2026
- Softcover
- New
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
AbeBooks seller since June 29, 2022
Condition: New
£ 16.99
Quantity: 1 available
Add to basketItem description from seller
Paperback. If you've ever worked in a call center, you already know the truth.The phones never stop ringing.The customers are sometimes wonderful. and sometimes absolutely unhinged.QA is always watching.And somehow the phrase "Your call is very important to us" becomes both a professional script and a personal coping mechanism.How to Survive the Call Center Life is a hilarious, brutally honest survival guide for anyone who has ever worn a headset and entered the unpredictable world of customer service.Part comedy, part real-world survival manual, this book dives into the daily chaos of call center work and the skills agents develop just to stay sane.Inside you'll discover: - How to survive your first soul-crushing angry caller- The mysterious logic of QA scorecards- The metrics monster and its never-ending demands- The art of sounding cheerful while slowly dying inside- Why your coworkers become your only allies in the apocalypse- Practical techniques for de-escalating furious customers- Stress-management strategies that actually help- The hidden skills that make great agents stand outWhether you're a brand new agent, a seasoned customer service warrior, or a supervisor who understands the battlefield, this book will make you laugh, nod in painful recognition, and maybe even survive your next shift with your sanity intact.If you've ever muted your headset just to scream into the void.This book is for you. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…
Seller Inventory # 9798251634419
- Title
- How to Survive the Call Center Life (Paperback)
- Author
- Shantal Brown
- Publisher
- Independently Published
- Publication year
- 2026
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 13
- 9798251634419
If you’ve ever worked in a call center, you already know the truth.
The phones never stop ringing.
The customers are sometimes wonderful… and sometimes absolutely unhinged.
QA is always watching.
And somehow the phrase “Your call is very important to us” becomes both a professional script and a personal coping mechanism.
How to Survive the Call Center Life is a hilarious, brutally honest survival guide for anyone who has ever worn a headset and entered the unpredictable world of customer service.
Part comedy, part real-world survival manual, this book dives into the daily chaos of call center work and the skills agents develop just to stay sane.
Inside you’ll discover:
• How to survive your first soul-crushing angry caller
• The mysterious logic of QA scorecards
• The metrics monster and its never-ending demands
• The art of sounding cheerful while slowly dying inside
• Why your coworkers become your only allies in the apocalypse
• Practical techniques for de-escalating furious customers
• Stress-management strategies that actually help
• The hidden skills that make great agents stand out
Whether you’re a brand new agent, a seasoned customer service warrior, or a supervisor who understands the battlefield, this book will make you laugh, nod in painful recognition, and maybe even survive your next shift with your sanity intact.
If you’ve ever muted your headset just to scream into the void…
This book is for you.
"Synopsis" may belong to another edition of this title.
CitiRetail
Stevenage, United Kingdom
AbeBooks seller since June 29, 2022
Shipping rates from United Kingdom to U.S.A.
| Item | 7 to 14 business days | 7 to 60 business days |
|---|---|---|
| First item | £ 37.00 | £ 37.00 |
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ABC BOOKS LIMITED
10 John Street
London, United Kingdom WC1N 2EB
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