Supervision in the Hospitality Industry (Wiley Service Management Series)
Language: English
Published by Wiley, 1998
- Hardcover
- Used
Seller: Open Books, Chicago, IL, U.S.A.Open Books
AbeBooks seller since October 14, 2016
Condition: Used - Good
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Wear to cover. Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.
Seller Inventory # mon0000813654
- Title
- Supervision in the Hospitality Industry (Wiley Service Management Series)
- Author
- Miller, Jack E.,Porter, Mary,Drummond, Karen E.
- Publisher
- Wiley
- Publication year
- 1998
- Condition
- Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0471194204
- ISBN 13
- 9780471194200
- Edition
- 3rd Edition
"Synopsis" may belong to another edition of this title.
From the Back Cover
Successful managers effectively use theory, practice, and experience to lead their staffs. Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision–making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter and a variety of training activities for real–world simulation, this Fourth Edition is the complete guide to managing in the hospitality industry.
It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees, while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self–assessments, simulations, case studies, role–playing, and journal writing.
Supervision in the Hospitality Industry, Fourth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.
"About the title" may belong to another edition of this title.
Open Books
Chicago, IL, U.S.A.
AbeBooks seller since October 14, 2016
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Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books. We are a 501(c)3 with all proceeds going to our literacy enrichment programs.
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Open Books, Ltd.
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