Strategic Account Management A Complete Guide - 2021 Edition [Paperback] The Art of Service - Strategic Account Management Publishing
Language: English
Published by 5STARCooks, 2020
- Softcover
- Used
Seller: digger-dogger, CHESHIRE, CT, U.S.A.digger-dogger
AbeBooks seller since March 28, 2025
Condition: Used - As new
£ 65.14
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- Title
- Strategic Account Management A Complete Guide - 2021 Edition [Paperback] The Art of Service - Strategic Account Management Publishing
- Author
- The Art Of Service - Strategic Account Management Publishing
- Publisher
- 5STARCooks
- Publication year
- 2020
- Condition
- As New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1867442523
- ISBN 13
- 9781867442523
Strategic Account Management is the cornerstone of revenue growth for firms that rely on high-value, long-term client relationships, yet many organizations lack a clear, repeatable method to evaluate and improve their account practices.
The book delivers a structured Self-Assessment organized around the seven RDMAICS criteria, Recognize, Define, Measure, Analyze, Improve, Control, Sustain. Each criterion contains dozens of targeted questions that probe every facet of Strategic Account Management. Readers rate each item on a five-point scale; the scores are plotted on a radar-chart Scorecard that instantly highlights strengths and gaps. The visual map makes it easy for teams, even those with limited experience, to see exactly where performance is strong and where corrective action is required.
Included Professional Toolkit (40-48 Practitioner Tools): The toolkit is generated fresh at the time of purchase, reflecting the latest standards and best practices. It is divided into ten sections, Getting Started, Assessment and Planning, Models and Frameworks, Processes and Handoffs, Operations and Execution, Performance and KPIs, Quality and Compliance, Sustainment and Support, Advanced Topics, and Reference. Users receive more than twenty-eight Excel workbooks and sixteen PDF guides, each containing three sheets (Instructions, Template, Pro Tips & Common Mistakes). The materials include maturity assessments, gap-analysis worksheets, decision-making frameworks with scoring criteria, implementation roadmaps, stakeholder maps, process runbooks, KPI dashboard templates, risk matrices, audit checklists, quick-reference cards, and more. Every deliverable is purpose-built for Strategic Account Management, not a generic business form, and is ready to deploy immediately in client meetings, workshops, or internal reviews.
Every purchase includes Lifetime Updates. As Strategic Account Management methodologies evolve, buyers receive refreshed content and newly added toolkit assets, ensuring continuous relevance without additional cost.
This guide is designed for Account Directors, Key Account Managers, and Business Development Leaders who must demonstrate measurable improvement in client stewardship, as well as for consultants tasked with diagnosing account health for multiple clients. It is especially useful when preparing for a major contract renewal, launching a new strategic partnership, or building an enterprise-wide account-excellence program.
Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every book and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.
"Synopsis" may belong to another edition of this title.
digger-dogger
CHESHIRE, CT, U.S.A.
AbeBooks seller since March 28, 2025
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We are a husband-and-wife team united by a lifelong passion for books. Our journey into bookselling began in 2003, sparked when one of us left graduate school to follow her dream of becoming a teacher. To help fund this new chapter, she started by selling her college textbooks online, and from there, our adventure into bookselling quickly blossomed. Our seller name, digger-dogger, reflects our deep love for dogs and is inspired by the playful nickname of one of our beloved Old English Sheepdogs. This spirited dog famously burrowed beneath our backyard deck, creating a cool and shady den to relax in—her "digger-dogger" antics becoming part of family lore. Over the past two decades, we've dedicated ourselves to curating a unique collection with a strong focus on non-fiction titles, especially rare, out-of-print, and specialized-topic books. We take pride in connecting our customers with the knowledge and stories they've been searching for, from academic subjects and professional resources to niche interests and historical explorations. Every order receives personal care, reflecting our commitment to quality and customer satisfaction. Thank you for exploring our bookstore—we hope you find your next treasured read here.…
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digger-dogger
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