Sticky Customer Service: Stop Churning Customers and Start Growing Your Business (Sticky Success Strategies)
Language: English
Published by Rock Rooster Books, 2021
- Hardcover
- Used
Seller: HPB-Emerald, Dallas, TX, U.S.A.HPB-Emerald
AbeBooks seller since September 15, 2017
Condition: Used - Very good
£ 6.09
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Seller Inventory # S_467164480
- Title
- Sticky Customer Service: Stop Churning Customers and Start Growing Your Business (Sticky Success Strategies)
- Author
- DeHaan, Peter Lyle
- Publisher
- Rock Rooster Books
- Publication year
- 2021
- Condition
- Very Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 1948082608
- ISBN 13
- 9781948082600
- Series
- Book 1 of 4: Sticky Success Strategies
Do you lose customers about as fast as you gain them?
It doesn't have to be that way.
Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.
With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.
You'll discover:
- The three key areas where customer service occurs and why they must work together.
- How to avoid common errors that too many business's make.
- Why delighting customers is not the best approach and sets up future failure.
Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.
Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.
Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get.
Get Sticky Customer Service and turn customer retention into a strength.
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About the Author
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HPB-Emerald
Dallas, TX, U.S.A.
AbeBooks seller since September 15, 2017
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Half Price Books, Records, Magazines, Inc.
5803 East Northwest Highway
Dallas, TX U.S.A. 75231
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