Step-by-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved (Quality improvement series)

Kelly, P.Keith,Chang, Richard Y.

ISBN 10: 1883553113 / ISBN 13: 9781883553111

Published by Prentice Hall & IBD, 1993

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Foxing to the page edges/pages . Minor shelf wear.

Seller Inventory # wbb0021694819

Bibliographic Details

• Title: Step-by-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved (Quality improvement series)
• Publisher: Prentice Hall & IBD
• Publication Date: 1993
• Language: English
• ISBN 10: 1883553113
• ISBN 13: 9781883553111
• Binding: Soft cover
• Condition: Good

About this title

Synopsis

You may have experienced problem solving as a one step process--do it! But there is more to it than that. For starters, you need to know what the problem really is, what's causing it, and look at new and creative ways of solving it. This guidebook covers these areas, providing you with a corporate-proven step-by-step model that you can use in a group, or on an individual basis, as a guide to solving problems in a systematic manner. It will train you to cover all the bases and help you ensure objectivity. Additionally, it can serve as a tool to help you successfully manage people in a problem solving team.

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.