Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Seller Inventory # R03C-04516

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Bibliographic Details

Title: Step-By-Step Problem Solving: A Practical Guide to Ensure Problems Get (and Stay) Solved (Quality Improvement Series)
Publisher: Pfeiffer
Publication Date: 1999
Language: English
ISBN 10: 0787950785
ISBN 13: 9780787950781
Binding: Soft cover
Condition: Good

About this title

Synopsis

This guidebook takes a common–sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy–to–use problem–solving process is introduced which is explained in a step–by–step fashion and can be used by individual contributors, middle managers, or top–level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!"
Chuck Neal, Dow–Corning

"Problems are a part of everyday life, and solving them just got a whole lot easier."
Carolyn Littlehale, Hartford Insurance Group

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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Store Description

With 3 stores less than 1 hour outside the DC/Metropolitan area (1 in Gaithersburg, 1 in Frederick and 1 in Hagerstown, MD), we have the largest selection of books in the tri-state area. Wonder Book and Video has been in business since 1980 and online since 1997. We have over 1 Million books for sale on our website and another 1 Million books for sale in our 3 locations. Items on Abe are not necessarily in stock at our retail locations. Please do not call the stores to place orders for Abe Books sales. We have a very active online inventory and as such, we can receive multiple orders for the same item. We fill those orders on a first come first serve basis, but will refund promptly any items that are out of stock. Since 1980 it has always been about the books. ALL kinds of books from 95 cent children's paperbacks to five figure rare and collectibles. A merging of the old and new is where we started, and it is where we are today. Our retail stores have always been places where a reader can rush in looking for a title needed for a term paper that is due the next day, or where bibliophiles can get lost "in the stacks" for as long as they wish. In 2002 USAToday recognized us as "1 of 10 Great Old Bookstores", and we have been featured in numerous other newspaper and TV stories including Washington Post and CSpan. Members ABAA, ILAB.

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Seller's business information

Wonder Book
Wonder Book and Video, 1550 Tilco Drive, Frederick, MD, 21704, U.S.A.

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