How to Stay Focused on the Customer, Audio: the Best of Lessons in Leadership
Published by Lessons in Leadership, 1997 0
- Used
Seller: Virginia Martin, aka bookwitch, Concord, CA, U.S.A.Virginia Martin, aka bookwitch
AbeBooks seller since August 13, 2020
Condition: Used - Fine
£ 10.61
Quantity: 1 available
Add to basketItem description from seller
6 cassette tapes in clamshell case. As new. Collector's series. Tapes on: All Customer Service; The Music of Your Life; Get Mentally Fit and Focused; Past, Present and Future; The Learning Organization; Reengineering; The Benefits of Diversity; Ethical Customer Service; Challenging Assumptions; The Sports Metaphor; Women's Issues; The Communicating Leader.
Seller Inventory # 41823
Bibliographic details
- Title
- How to Stay Focused on the Customer, Audio: the Best of Lessons in Leadership
- Author
- Holman, Larry, Editor
- Publisher
- Lessons in Leadership, 1997 0
- Condition
- Fine
- Dust jacket
- Unknown
- Book Type
- Book
- Binding
- No Binding
Virginia Martin, aka bookwitch
Concord, CA, U.S.A.
AbeBooks seller since August 13, 2020
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 4.11 | £ 8.96 |
Payment methods
- Cash
- Check
- Money Order
- Paypal
Store description
I have a large inventory of children's books, cookbooks, collectibles, classics, first editions, signed books, history, biographies, science, textbooks, and more. Each book to me is a "precious jewel" and I try and describe it, giving you a good understanding of its content, and also its condition. One example, I have a John Muir book where he has written in the margins all through it to correct mistakes made by the publisher. (this was confirmed by John Muir historic site for me) I have over 50,000 books and some are quite rare from 1800's to 2020's. I've been collecting books for over 50 years and now am a spry 80 and going strong. I try and get books out same day as order comes in and love it when someone writes that they's been looking for a book for years and finally found it with me!…
Specialty
Rare Books, collectibles, kids, cooking, best sellers, English authors, signed copiesSeller's business information
Virginia Martin, aka bookwitch
CA, U.S.A.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Virginia Martin, aka bookwitch, Concord, California, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.