Splendora

We ship domestically and internationally every weekday using Australia Post, DHL, or the most practical carrier.

Ph. +61 413 469 509
Email: hello@thebookmerchantjenkins.com

Items guaranteed as described or a full refund including postage provided.
Change of mind returns can be initiated within 30 days. Return shipping in these cases is at your own expense. Provided the item is received in the same condition it was sent out in, you will receive a refund for the item price, shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to The Book Merchant Jenkins, ANZAAB / ILAB, Geeveston, Tasmania, Australia, +61 0413469509, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Each book packaged with the protection it needs to arrive in the exact condition it was sent out in.
In most cases orders are sent out the same or within 1 business day of being received.
Most orders within Australia should arrive within 2-7 business days, or express within 1-2 days.
Most international orders should arrive within 7-14 business days, longer to some remote areas, and can take up to 45 days.
International Express should arrive 3-7 days.

If it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries and you have not received your order, email us. Your parcel may be delayed in customs, or awaiting collection at your local post office.

In the extremely rare case a package is missing a replacement or full refund will be issued. Replacements or refunds will not be issued until Australia Post has concluded a missing parcel investigation. Investigation times can vary depending on the response time of Australia Post and their International Delivery Partners. Rest assured we care about your order's safe arrival. We are always available to answer your questions and thank you for your patience while an investigation is ongoing.