Specific Approaches to Measuring the Quality of Tourism Services
Language: English
Published by LAP LAMBERT Academic Publishing Mrz 2015, 2015
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 61.74
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -The modern global market in which tourist entities are compete for their share in the market is characterized by the need of reviewing the all technical and functional quality aspects; including the significance and partial contribution of individual elements to shaping the total perceived value. One of the most important determinants when considering the functional aspect of quality is its aesthetic dimension, created among other through the 'image' of service staff. In the book are specifically analyzed the determinants: appearance, charm, tidiness, business clothing and team affiliation. The research problem was to determine the fact is it possible to consider the quality of tourist services on the lower structural levels of observation; and whether the measurement model of perceived values - SERVQUAL represents an efficient tool of assessment the aesthetic component associated with staff's impression This book is intended for students, researchers, employers, employees and to all those who are directly or indirectly involved in the processes of creation and management of the tourist service quality. 244 pp. Englisch.…
Seller Inventory # 9783659687549
- Title
- Specific Approaches to Measuring the Quality of Tourism Services
- Author
- Vukan Vujovic
- Publisher
- LAP LAMBERT Academic Publishing Mrz 2015
- Publication year
- 2015
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3659687545
- ISBN 13
- 9783659687549
- Item weight
- 381 grams
- Dimensions
- 220x150x15 mm
"Synopsis" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
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BuchWeltWeit Ludwig Meier e.K.
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