Make Them Smile : Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
Language: English
Published by Benbella Books Mai 2024, 2024
- Hardcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 36.45
Quantity: 2 available
Add to basketItem description from seller
Neuware - Learn to scale your organization to grow your impact and create sustainable wealth with this inspiring book from the Founder of DECA Dental Group. Highly specialized service providerssuch as doctors, lawyers, dentists, physical therapists, and consultantsare often limited in their growth and earning potential by their notoriously difficult-to-scale industries. As a dental student at Tufts University School of Dental Medicine in Boston just four years after leaving Zimbabwe for America, Dr. Sulman Ahmed was already looking ahead to an alternative future to private practice, determined to help as many people as possible, innovate within a stagnant industry by putting the customer experience first, and maximize his earning potential. In Make Them Smile, Dr. Ahmed shows readers how he scaled his customer-centric services and built a national brandknown as the "Starbucks of dentistry"and offers guidance on how to: - Identify the ideal gap to fill in your market - Leverage your expertise as your competitive advantage - Become a compassionate, highly capable leader - Standardize operations and scale - Navigate the various financing vehicles available at different stages of growth - Build sustainable wealth while creating a legacy of improving customers lives For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.…
Seller Inventory # 9781637745793
- Title
- Make Them Smile : Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Author
- Sulman Ahmed
- Publisher
- Benbella Books Mai 2024
- Publication year
- 2024
- Condition
- Neu
- Binding
- Buch
- Language
- English
- ISBN 10
- 1637745796
- ISBN 13
- 9781637745793
- Item weight
- 386 grams
- Dimensions
- 231x160x25 mm
Highly specialized service providers—such as doctors, lawyers, dentists, physical therapists, and consultants—are often limited in their growth and earning potential by their notoriously difficult-to-scale industries.
As a dental student at Tufts University School of Dental Medicine in Boston just four years after leaving Zimbabwe for America, Dr. Sulman Ahmed was already looking ahead to an alternative future to private practice, determined to help as many people as possible, innovate within a stagnant industry by putting the customer experience first, and maximize his earning potential.
In Make Them Smile, Dr. Ahmed shows readers how he scaled his customer-centric services and built a national brand—known as the “Starbucks of dentistry”—and offers guidance on how to:
Identify the ideal gap to fill in your market
Leverage your expertise as your competitive advantage
Become a compassionate, highly capable leader
Standardize operations and scale
Navigate the various financing vehicles available at different stages of growth
Build sustainable wealth while creating a legacy of improving customers’ lives
For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
"Synopsis" may belong to another edition of this title.
About the Author
In his personal career, Dr. Ahmed has achieved many honors and awards, including receiving The University of Texas at Dallas Distinguished Alumni Award (2024). He has also been named the EY Entrepreneur of the Year (2017), one of Glassdoor’s Top CEOs (2021) with a 98% approval rating, and one of Dallas Business Journal’s Most Admired CEOs (2023). He is also an in-demand speaker for national leadership, entrepreneurial, and motivational conferences.
Dr. Ahmed earned his Doctor of Dental Medicine degree from the Tufts University School of Dental Medicine and serves on their Board of Advisors. He is also President of the Association of Dental Support Organizations (ADSO), the premier association for businesses in the dental industry.
"About the title" may belong to another edition of this title.
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