Smart Business Metrics: Measure what really counts and manage what makes the difference (Financial Times Series)
Language: English
Published by Pearson Education Limited, United Kingdom, Harlow, 2003
- Softcover
- Used
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AbeBooks seller since March 16, 2007
Condition: Used - Very good
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Add to basketItem description from seller
A CEO receives a full bonus in a year when the share price fell by 70%. Why? Because the remuneration committee say he has met all his operating targets. Have the right operating targets been set? If you are going to manage by numbers, make sure they are the right ones. Understanding your organizations key performance drivers is crucial to the success of your business. Too often, the wrong operating targets are set, and bad targets can bring bad performance. Smart Business Metrics provides the tools that will enable you to make strategic decisions based on factual analysis. It shows how smart metrics can produce joined-up management to allow all parts of your business to work together to create value for the firm. Smart Business Metrics will: help you understand your organizations key performance drivers show you how to set the right targets and measures for your business enable you to apply quantitative measures to the behaviour of your managers, customers and employees allow you to make financial and operational decisions provide you with the tools to enable you to make strategic decisions based on factual analysis. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.…
Seller Inventory # GOR003351592
- Title
- Smart Business Metrics: Measure what really counts and manage what makes the difference (Financial Times Series)
- Author
- Bob Phelps
- Publisher
- Pearson Education Limited, United Kingdom, Harlow
- Publication year
- 2003
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0273663968
- ISBN 13
- 9780273663966
- Item weight
- 422 grams
- Dimensions
- 157.0 x 233.0
A CEO receives a full bonus in a year when the share price fell by 70%. Why? Because the remuneration committee say he has ‘met all his operating targets’. Have the right operating targets been set?
If you are going to manage by numbers, make sure they are the right ones.
Understanding your organization’s key performance drivers is crucial to the success of your business. Too often, the wrong operating targets are set, and bad targets can bring bad performance.
Smart Business Metrics provides the tools that will enable you to make strategic decisions based on factual analysis. It shows how smart metrics can produce joined-up management to allow all parts of your business to work together to create value for the firm.
Smart Business Metrics will:
• help you understand your organization’s key performance drivers
• show you how to set the right targets and measures for your business
• enable you to apply quantitative measures to the behaviour of your managers, customers and employees
• allow you to make financial and operational decisions
• provide you with the tools to enable you to make strategic decisions based on factual analysis.
"Synopsis" may belong to another edition of this title.
About the Author
Bob Phelps is a director of BPN Consulting and teaches Strategic Decision Science at the Cranfield School of Management. He led the UK Analytics group at McKinsey and the European Measurement practice in Towers Perrin, as well as carrying out financial risk consulting for CCN Decision Systems.
He has managed the development of information systems for SWIFT and intelligent systems development for BP. Consulting clients have included major players in the financial services, telecomms, retail and media industries and he has extensive experience in Europe, the US and Asia.
He specializes in measuring and clarifying firm level strategy and helping management understand and focus on the key success actions unique to their business, supported by the creative use of modelling techniques.
He has edited books and published papers on strategy, decision making, operations research, information systems and artificial intelligence.
"About the title" may belong to another edition of this title.
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