The Simple Truths of Service: Inspired by Johnny the Bagger
Language: English
Published by Sourcebooks, Inc, 2018
- Hardcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Good
£ 3.43
Quantity: 11 available
Add to basketItem description from seller
From the best selling author of 'The One Minute Manager' comes a new take on customer service.
Seller Inventory # 00105872562
- Title
- The Simple Truths of Service: Inspired by Johnny the Bagger
- Author
- Barbara Glanz
- Publisher
- Sourcebooks, Inc
- Publication year
- 2018
- Condition
- Good
- Binding
- Hardback
- Language
- English
- ISBN 10
- 1492675458
- ISBN 13
- 9781492675457
- Edition
- 2nd Edition
The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?
Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.
"Synopsis" may belong to another edition of this title.
About the Author
KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies, a worldwide human resource development company. He is also cofounder of The Center for Faithwalk Leadership, a nonprofit ministry dedicated to inspiring and equipping people to lead like Jesus at work, home and the community.
Few people have made a more positive and lasting impact on the day-to-day management of people and companies as Ken Blanchard. He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! His coauthored books about Jesus as the ultimate leadership role model (Leadership by the Book and The Servant Leader) have ignited a "Lead Like Jesus" movement.
He and his wife, Margie, live in San Diego and work with their son Scott, daughter Debbie, and Debbie's husband, Humberto Medina. For more information, please visit www.leadlikejesus.com or www.kenblanchard.com.
BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The U.S. Dept. of Energy, Shangri-La Hotels, Merry Maids, Verizon and the Singapore Security police!
Known as the speaker who speaks to your heart as well as to your head, she lives and breathes her personal motto, "Spreading Contagious Enthusiasm™." She is the author of eleven books, including The Simple Truths of Service, co-authored with Ken Blanchard; What Can I Do? Ideas to Help Those Who Have Experienced Loss; Balancing Acts; CARE Packages for the Workplace; CARE Packages for the Home; and CARE Packages for your Customers.
She lives on the beach in Sarasota, Florida, and adores her three grandchildren, Gavin, Kinsey and Owen. For more information, visit www.barbaraglanz.com.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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