Title: Serving the American Public: Best Practices in Customer-Driven Strategic Planning: Federal Benchmarking Consortium Study Report
Publisher: National Performance Review, Washington, DC
Publication Date: 1997
Binding: Wraps
Condition: Very good. No dust jacket.

Store Description

Founded and operated by trained historians, Ground Zero Books, Ltd., serves the book collector, the scholar, and institutions. We focus on the individual, and pride ourselves on our personal service. Please contact us with your wants, as we have many books not yet listed in our database.

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Seller's business information

Ground Zero Books, Ltd.
9033 Georgia Avenue, Silver Spring, MD, 20910-2254, U.S.A.

Sale & Shipping Terms

Terms of Sale

Books are subject to prior sale. Please ask us to hold a book for you before you
mail your check. Books are returnable within 7 days, if not satisfactory. MD
residents add 6% state sales tax.
The mailing address for Ground Zero Books, Ltd. (a subchapter-S corporation) is
P.O. Box 8369, Silver Spring, MD 20907-8369. You can reach us by phone at 301-
585-1471, by fax at 301-920-0253, or by e-mail at gzbooksltd@aol.com. Ground Zero
Books, Ltd., is owned & operated by R. Alan Lewis & Lynne Haims.

Shipping Terms

Orders usually ship within 2 business days. Shipping costs are based on books
weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact
you to let you know extra shipping is required.

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