Services Management: An Integrated Approach
Language: English
Published by Ft Pr, 2004
- Softcover
- Used
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United KingdomPhatpocket Limited
AbeBooks seller since April 28, 2005
Condition: Used - Fair
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- Title
- Services Management: An Integrated Approach
- Author
- Van Looy, Mr Bart
- Publisher
- Ft Pr
- Publication year
- 2004
- Condition
- Acceptable
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 027367353X
- ISBN 13
- 9780273673538
- Edition
- 2nd Edition
This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.
Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.
Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.
"Synopsis" may belong to another edition of this title.
From the Back Cover
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition of Services Management: An Integrated Approach provides a comprehensive insight into the service management industry, exploring the nature and importance of services in today’s economies. Van Looy, Gemmel and Van Dierdonk delve into the three central strands of services management; customers, employees, and operations, while maintaining an integrated approach to the processes involved throughout. The final part of the book addresses the issues of performance management and service strategy.
Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to develop a thorough understanding of the specific challenges and issues of service management today. This second edition retains and builds on the original’s distinctive features:
- real-life examples and short case descriptions
- clear objectives and chapter summaries
- a guiding framework to translate the concepts into practice
- selected reading list
In addition to this, the content has been expanded to reflect industry advances in areas such as I.T., e-commerce and quality.
Services Management
is an invaluable resource for both students and practitioners who wish to gain an understanding of this wide-ranging subject.
"…well-suited to management modules concerned with any form of service delivery…the book is well-structured, providing a robust academic framework in which the reader can grasp the main theories, principles and issues of service management."
- Mike Taylor, Brighton Business School
"About the title" may belong to another edition of this title.
Phatpocket Limited
Waltham Abbey, HERTS, United Kingdom
AbeBooks seller since April 28, 2005
Shipping rates from United Kingdom to U.S.A.
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Phatpocket Limited is a world class secondhand bookstore located in the Hertfordshire countryside in the United Kingdom. We specialize in textbooks across an enormous variety of subjects. We aim to provide a low cost source of high quality textbooks to the academic community. We also have a sizable collection of rare and collectible books. We are dedicated to providing our customers with the highest standard of customer service in the bookselling business.Phatpocket Limited is registered in England and Wales: No. 04924751.…
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