Services Management: An Integrated Approach
Language: English
Published by Financial Times/ Prentice Hall, 2003
- Softcover
- Used
Condition: Used - Near fine
£ 3.48
Quantity: 1 available
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Ancien livre de bibliothèque. Petite(s) trace(s) de pliure sur la couverture. Légères traces d'usure sur la couverture. Salissures sur la tranche. Edition 2003. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slightly creased cover. Slight signs of wear on the cover. Stains on the edge. Edition 2003. Ammareal gives back up to 15% of this item's net price to charity organizations.
Seller Inventory # E-366-367
- Title
- Services Management: An Integrated Approach
- Author
- Mr Bart Van Looy, Roland Van Dierdonck et Paul Gemmel
- Publisher
- Financial Times/ Prentice Hall
- Publication year
- 2003
- Condition
- Bon
- Binding
- Softcover
- Language
- English
- ISBN 10
- 027367353X
- ISBN 13
- 9780273673538
- Edition
- 2nd Edition
This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.
Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.
Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.
"Synopsis" may belong to another edition of this title.
From the Back Cover
Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition of Services Management: An Integrated Approach provides a comprehensive insight into the service management industry, exploring the nature and importance of services in today’s economies. Van Looy, Gemmel and Van Dierdonk delve into the three central strands of services management; customers, employees, and operations, while maintaining an integrated approach to the processes involved throughout. The final part of the book addresses the issues of performance management and service strategy.
Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to develop a thorough understanding of the specific challenges and issues of service management today. This second edition retains and builds on the original’s distinctive features:
- real-life examples and short case descriptions
- clear objectives and chapter summaries
- a guiding framework to translate the concepts into practice
- selected reading list
In addition to this, the content has been expanded to reflect industry advances in areas such as I.T., e-commerce and quality.
Services Management
is an invaluable resource for both students and practitioners who wish to gain an understanding of this wide-ranging subject.
"…well-suited to management modules concerned with any form of service delivery…the book is well-structured, providing a robust academic framework in which the reader can grasp the main theories, principles and issues of service management."
- Mike Taylor, Brighton Business School
"About the title" may belong to another edition of this title.
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English below. Ammareal est une librairie professionnelle spécialisée dans le livre d’occasion. Nous expédions partout dans le monde. Nous avons plus de 250 000 ouvrages en stock dont un grand nombre de livres techniques et académiques. Nous reversons jusqu’à 15% du prix de vente de chaque livre à des organisations caritatives, des bibliothèques et des associations luttant contre l’illettrisme. Ce que nous ne vendons pas nous le donnons, ce que nous ne donnons pas nous le recyclons. Ammareal is a professional bookseller speciliazed in used books. We ship worldwide. We have more than 250 000 books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give, what we do not give we recycle.…
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Ammareal is a professional bookseller speciliazed in used books. We ship worldwide. We have more than 250 000 books in stock, including a large number of technical and university-level books. We give back up to 15% of the price of each book to charities, libraries and organizations fighting in favor of literacy. What we do not sell, we give, what we do not give we recycle.
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