Service Transformation Management: the key to continued growth across the business(Chinese Edition)

WU HAI NING MA DING SUN JI WEI

ISBN 10: 7208077002 / ISBN 13: 9787208077003

Published by Shanghai People s Publishing House Pub. Date :2008, 2011

About this Item

Language:Chinese.Author:WU HAI NING MA DING SUN JI WEI.Binding:Soft cover.Publisher:Shanghai People s Publishing House Pub. Date :2008. Seller Inventory # 792120

Bibliographic Details

Title: Service Transformation Management: the key ...

Publisher: Shanghai People s Publishing House Pub. Date :2008

Publication Date: 2011

Binding: Soft cover

Condition: New

About this title

Synopsis:

In the process of enterprise transformation, there are two problems should be considered that are how to improve the quality of service, and how to explore new market through service creation. Resolving this two problems, it need transformation of enterprise's culture, strategy, organization and staff's behavior. Service Transformation Management--the Key Span to Enterprises' Sustainable Growth is the book aims at helping managers resolving these problems.