The Service Systems Toolbox
John Bicheno
ISBN 10: 0956830706 ISBN 13: 9780956830708
Published by Picsie Books, 2011
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About this Item
Description:
The Service Systems Toolbox | John Bicheno | Taschenbuch | Kartoniert / Broschiert | Englisch | 2011 | Picsie Books | EAN 9780956830708 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. Seller Inventory # 108933153
Synopsis:
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
About the Author:
John Bicheno is Reader in Operations Management at the University of Buckingham.
Bryan B. R. Elliott is Senior Lecturer in Operations Management at Bolton Business School, Bolton Institute of Higher Education.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: The Service Systems Toolbox
Publisher: Picsie Books
Publication Date: 2011
Binding: Taschenbuch
Condition: Neu
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