Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
Language: English
Published by Wiley, 2010
- Hardcover
- Used
Seller: Gardner's Used Books, Inc., Tulsa, OK, U.S.A.Gardner's Used Books, Inc.
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Condition: Used - Good
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Good condition hardback. Pages are clean and unmarked. Minor edgewear and corner rubbing. BOOK ONLY Tulsa's largest used bookstore. Located on South Mingo Road since 1991. No-hassle return policy if not completely satisfied.
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- Title
- Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence
- Author
- Chang, Ching M.
- Publisher
- Wiley
- Publication year
- 2010
- Condition
- Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0470423323
- ISBN 13
- 9780470423325
The ultimate instructional guide to achieving success in the service sector
Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides:
- Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization
- Materials supplemented and enhanced by a large number of case studies and examples
- Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations
- Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list
Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.
"Synopsis" may belong to another edition of this title.
About the Author
C. M. CHANG is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.
"About the title" may belong to another edition of this title.
Gardner's Used Books, Inc.
Tulsa, OK, U.S.A.
AbeBooks seller since July 18, 2006
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We are Oklahoma's largest used bookstore. We have proudly served Tulsa and the surrounding communities since 1991.
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History, Music, Americana, Collectible Children's, Romance, Sci-Fi/Fantasy, Mystery, Popular Author 1st Editions, Fiction, HorrorSeller's business information
Gardner's Used Books, Inc.
Gardner's Used Books, 4421 S Mingo Rd
Tulsa, OK U.S.A. 74146
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