Service Systems Implementation

Language: English

Published by SPRINGER NATURE Feb 2011, 2011

1441979034 / 9781441979032

Series: Book 2 of 10 - Service Science: Research and Innovations in the Service Economy

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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.

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This item is printed on demand - it takes 3-4 days longer - Neuware -Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science. 310 pp. Englisch.…

Seller Inventory # 9781441979032

Title
Service Systems Implementation
Author
Haluk Demirkan
Publisher
SPRINGER NATURE Feb 2011
Publication year
2011
Condition
Neu
Binding
Buch
Language
English
ISBN 10
1441979034
ISBN 13
9781441979032
Item weight
648 grams
Dimensions
244x163x30 mm
Series
Book 2 of 10: Service Science: Research and Innovations in the Service Economy

BuchWeltWeit Ludwig Meier e.K.

Bergisch Gladbach, Germany

5-star seller

AbeBooks seller since January 11, 2012

Shipping rates from Germany to U.S.A.

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