Service Strategies for Customer Satisfaction and Customer Loyalty
Language: English
Published by LAP LAMBERT Academic Publishing Feb 2019, 2019
- Softcover
- New
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000
AbeBooks seller since January 23, 2017
Condition: New
£ 54.70
Quantity: 1 available
Add to basketItem description from seller
This item is printed on demand - Print on Demand Titel. Neuware -The book titled Service Strategies as Service Quality and Servicescape for Customer Satisfaction and Customer Loyalty in Super Markets: A case in Jaffna District, Sri Lanka. The Book would helpful to find the impact and the relationship among the factors such as Service Quality, ServiceScape, Customer Satisfaction and Customer Loyalty in Super Market sector. Service Quality and Servicescape as Service Strategies as Major Variables (Independent variable) and Customer Loyalty as Dependent Variable and Customer Satisfaction as mediating variable as the model in this study. This is deductive and quantitative approach is used to find out the casual relationship among the variable in selected area. The population is eight super markets. As sample only three (03) super markets considered and 240 respondents selected as random sampling method. Questionnaires were given equally allocated in each supermarket. Eighty questionnaires per each supermarket and only 218 questionnaires were taken to analysis. Correlation and regression were used to find out the relationship and impact among the variables. ANOVA was used to compare all three supermarkets once and find out the best supermarket.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 152 pp. Englisch.…
Seller Inventory # 9786139990047
- Title
- Service Strategies for Customer Satisfaction and Customer Loyalty
- Author
- Vasanthakumar Kumaradeepan
- Publisher
- LAP LAMBERT Academic Publishing Feb 2019
- Publication year
- 2019
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 6139990041
- ISBN 13
- 9786139990047
- Item weight
- 244 grams
- Dimensions
- 220x150x10 mm
"Synopsis" may belong to another edition of this title.
buchversandmimpf2000
Emtmannsberg, BAYE, Germany
AbeBooks seller since January 23, 2017
Shipping rates from Germany to U.S.A.
| Item | 60 to 60 business days | 60 to 60 business days |
|---|---|---|
| First item | £ 51.47 | £ 64.34 |
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Impressum Thorsten Retsch Buchversand Mimpf2000 Oberölschnitz 16 95517 Emtmannsberg Deutschland Telefon: 09209-2023188 Email: mimpf2000@online.de USt-ID-Nr.: DE 235096871 Wir führen gebrauchte Bücher aus allen Sparten der Literatur
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buchversandmimpf2000
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