Service Rhymes

The Friends of the Redwood Libraries is incorporated as a nonprofit organization
by the State of California and is recognized as exempt from income tax under
section 501(c)(3) of the Internal Revenue Code of the United States. By ruling
of the Attorney General of the State of California, the Friends are also exempt
from the collection of sales tax.

Business address: PO Box 188, Eureka, CA 95502-0188
Email: serendip@eurekafrl.org
Phone: (707) 269-1995
Fax: (707) 269-1998
Address complaints as above.
Federal Identification Number: 23-7087971
Authorized Representative: Stephanie Hillman, Treasurer, at above address.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Friends of the Redwood Libraries, Eureka, California, U.S.A., +1 707-269-1995, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

ALL SHIPMENT OF DOMESTIC ORDERS will be by USPS. Standard Shipping will be by Media Mail with Delivery Confirmation. Priority Shipping for domestic orders up to Quarto (12" x 9 1/2") in size will be by Priority Mail Padded Flat Rate Envelope with Delivery Confirmation. FOR INTERNATIONAL ORDERS Shipment will be by USPS or UPS, whichever is most economical. Shipping charges will be quoted upon request. All books valued at US$100 or more will be insured at our expense; those of lesser value will be insured upon request at buyer's expense. Orders usually ship within 2 business days.

Our business days are Tuesday through Friday only. Most orders acknowledged within 2 business days of receipt (we're all volunteers!). Pay by credit card through Abebooks.com or directly to us by check, money order or PayPal. Books will be held for 2 weeks for receipt of checks and money orders. Make checks payable to FRL.

Returns are accepted for the amount of purchase plus shipping if a book is not as represented in our description. Returns for other reasons accepted for amount of purchase only. Please notify us before you return a book so that we will expect it.