The Service Quality Gap Analysis
Language: English
Published by LAP LAMBERT Academic Publishing Feb 2013, 2013
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 272.18
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -Healthcare management today is very different from what it was a decade ago. The increase in competition coupled with the complexity of patients' perception of service quality makes it difficult for healthcare companies to deliver services that meet customer satisfaction. In this context, the ability for a company to accurately interpret patients' needs become imperative for sustainability and success! This study attempts to bridge this gap by providing a framework that will enable a company to better access patients' and internal stakeholders' perception with greater accuracy and consequently deliver services that meet patients' requirement. The academicians can certainly consider the book for a basic understanding of how the five service quality dimensions work in a healthcare setup. The patients' perspectives and the hospital staff perspectives were carefully handled in depicting the flow of information from one chapter to another. The fine element of measuring the service quality was well explained and used effectively to compare the selected hospitals. 620 pp. Englisch.…
Seller Inventory # 9783659276866
- Title
- The Service Quality Gap Analysis
- Author
- H K S Kumar Chunduri
- Publisher
- LAP LAMBERT Academic Publishing Feb 2013
- Publication year
- 2013
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3659276863
- ISBN 13
- 9783659276866
- Item weight
- 941 grams
- Dimensions
- 220x150x38 mm
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
|---|---|---|
| First item | £ 19.23 | £ 19.23 |
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BuchWeltWeit Ludwig Meier e.K.
Germany
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