Service Quality of Freight Forwarders | A Shipper's Perspective
Subhashini Srinivasan (u. a.)
ISBN 10: 6204210262 ISBN 13: 9786204210261
Published by LAP LAMBERT Academic Publishing, 2021
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Service Quality of Freight Forwarders | A Shipper's Perspective | Subhashini Srinivasan (u. a.) | Taschenbuch | Englisch | 2021 | LAP LAMBERT Academic Publishing | EAN 9786204210261 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 120725891
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This book particularly explores the service quality of freight forwarders in Chennai. It tries to capture the 360-degree perspective of the shipper on the services rendered by the freight forwarder taking into consideration the factors such as service quality, service failure and service recovery. The SERVQUAL model has been used to measure service quality. Also, service quality gaps have been identified to enable the freight forwarders to understand their drawbacks which would make them more aware of the service deficiencies. The book emphasizes the importance of service recovery in freight forwarding firms in regaining the loyalty of the shipper.
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Title: Service Quality of Freight Forwarders | A ...
Publisher: LAP LAMBERT Academic Publishing
Publication Date: 2021
Binding: Taschenbuch
Condition: Neu
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Service Quality of Freight Forwarders
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LAP LAMBERT Academic Publishing, 2021
ISBN 10: 6204210262
ISBN 13: 9786204210261
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Srinivasan SubhashiniDr. Subhashini Srinivasan, MBA., M.Phil, Ph.D with more than 10 years experience in Shipping and Logistics together with a specialized interest in Research and Management demonstrates a continuous record of resea. Seller Inventory # 520767989
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Service Quality of Freight Forwarders
Published by
LAP LAMBERT Academic Publishing Okt 2021, 2021
ISBN 10: 6204210262
ISBN 13: 9786204210261
New
Taschenbuch
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book particularly explores the service quality of freight forwarders in Chennai. It tries to capture the 360-degree perspective of the shipper on the services rendered by the freight forwarder taking into consideration the factors such as service quality, service failure and service recovery. The SERVQUAL model has been used to measure service quality. Also, service quality gaps have been identified to enable the freight forwarders to understand their drawbacks which would make them more aware of the service deficiencies. The book emphasizes the importance of service recovery in freight forwarding firms in regaining the loyalty of the shipper. 248 pp. Englisch. Seller Inventory # 9786204210261
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Service Quality of Freight Forwarders
Published by
LAP LAMBERT Academic Publishing Okt 2021, 2021
ISBN 10: 6204210262
ISBN 13: 9786204210261
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This book particularly explores the service quality of freight forwarders in Chennai. It tries to capture the 360-degree perspective of the shipper on the services rendered by the freight forwarder taking into consideration the factors such as service quality, service failure and service recovery. The SERVQUAL model has been used to measure service quality. Also, service quality gaps have been identified to enable the freight forwarders to understand their drawbacks which would make them more aware of the service deficiencies. The book emphasizes the importance of service recovery in freight forwarding firms in regaining the loyalty of the shipper.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 248 pp. Englisch. Seller Inventory # 9786204210261
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Service Quality of Freight Forwarders : A Shipper's Perspective
Published by
LAP LAMBERT Academic Publishing, 2021
ISBN 10: 6204210262
ISBN 13: 9786204210261
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book particularly explores the service quality of freight forwarders in Chennai. It tries to capture the 360-degree perspective of the shipper on the services rendered by the freight forwarder taking into consideration the factors such as service quality, service failure and service recovery. The SERVQUAL model has been used to measure service quality. Also, service quality gaps have been identified to enable the freight forwarders to understand their drawbacks which would make them more aware of the service deficiencies. The book emphasizes the importance of service recovery in freight forwarding firms in regaining the loyalty of the shipper. Seller Inventory # 9786204210261