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Bibliographic Details

Title: Service Operations Management: Improving Service Delivery
Publisher: Pearson
Publication Date: 2012
Language: English
ISBN 10: 0273740482
ISBN 13: 9780273740483
Binding: Soft cover
Edition: 4th Edition
Condition: good

About this title

Synopsis

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.

About the Author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.

"About this title" may belong to another edition of this title.

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