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Bibliographic Details

Title: Service Operations Management: Improving Service Delivery (4th Edition)
Publisher: Pearson
Publication Date: 2012
Language: English
ISBN 10: 0273740482
ISBN 13: 9780273740483
Binding: Soft cover
Edition: 4th Edition
Condition: Acceptable

About this title

Synopsis

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.

About the Author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.

"About this title" may belong to another edition of this title.

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Phatpocket Limited is a world class secondhand bookstore located in the Hertfordshire countryside in the United Kingdom. We specialize in textbooks across an enormous variety of subjects. We aim to provide a low cost source of high quality textbooks to the academic community. We also have a sizable collection of rare and collectible books. We are dedicated to providing our customers with the highest standard of customer service in the bookselling business.Phatpocket Limited is registered in England and Wales: No. 04924751.

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