Service Operations Management: Improving Service Delivery (4th Edition)

Johnston, Robert

ISBN 10: 0273740482 / ISBN 13: 9780273740483

Published by NEP, 2012

About this Item

As new condition.

Seller Inventory # ABE-1631540671453

Bibliographic Details

• Title: Service Operations Management: Improving Service Delivery (4th Edition)
• Publisher: NEP
• Publication Date: 2012
• Language: English
• ISBN 10: 0273740482
• ISBN 13: 9780273740483
• Binding: Soft cover
• Edition: 4th Edition
• Condition: As New

About this title

Synopsis

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.

About the Author

Robert  Johnston is Professor of Operations Management at Warwick Business School. 

 

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme. 

 

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.