Title: Service Operations Management: Improving Service Delivery (4th Edition)
Publisher: Pearson
Publication Date: 2012
Language: English
ISBN 10: 0273740482
ISBN 13: 9780273740483
Binding: Softcover
Edition: 4th Edition, International Edition
Condition: New

About this title

Synopsis

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.

About the Author

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School’s BSc in Management.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Bookblocks LLC
5716 Corsa Ave, Ste 110, Westlake Village, CA, 91362, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. If you've changed your mind about
a
book that you've ordered, please use the Ask bookseller a question link to
contact
us and we'll respond within 2 business days.

Additional Information For EU Customers:

Seller Last Name:...

More Information

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.