Service and Operations Management

Cengiz Haksever ,And Barry Render ,

ISBN 10: 9813209445 / ISBN 13: 9789813209442

Published by World Scientific Publishing Company, 2018

About this Item

New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Seller Inventory # ABEOCT25-262074

Bibliographic Details

• Title: Service and Operations Management
• Publisher: World Scientific Publishing Company
• Publication Date: 2018
• Language: English
• ISBN 10: 9813209445
• ISBN 13: 9789813209442
• Binding: Hardcover
• Condition: Brand New

About this title

Synopsis

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.

This book takes a multi-disciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and nonprofit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.