Service Management: Strategy and Leadership in the Service Business

Pigeonhouse Books,
C/O Ruraidh Conlon O'Reilly
No. 22, 33-34 The Cutlers
Parliament Street
Dublin 2
Ireland

PigeonhouseBooksDublin@gmail.com
00-353-872964390

Pigeonhouse Books is a private Dublin archive of the unusual and the hard-to-find.

We specialise in bringing to market items that have never before appeared for sale to online book-lovers. Volumes such as low-circulation Irish local histories, programmes for seminal theatrical performances, influential 20th century political pamphlets, and important government and agency literature of enormous value to researchers have been dispatched to every corner of the globe with love and care from Dublin.

Pigeonhouse Books also maintains a familiar and popular presence at local book fairs in Ireland, where some of the rarest and most interesting volumes from Irish history and literature are selected from our shelves. Customers often find it convenient to collect their orders from us at these events in person, where a rummage among our boxes and some book-chat are features of the book-fair scene. Details are announced in advance on www.pigeonhousebooks.com.

Pigeonhouse Books was founded by journalist and historian Ruraidh Conlon O'Reilly and operates from the city centre of Dublin, UNESCO city of literature. It is in sight of the famous Pigeon House generating station, serving book-lovers, collectors and academia from a location with no shortage of friendly local pigeons.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Pigeonhouse Books, Dublin, Dublin, IE, Ireland, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Items shipped in padded envelopes unless otherwise specified.

Postage quoted is for standard postage unless otherwise specified. Please contact us to quote/arrange other shipping services or tracking number facilities.

Collection may be available from Dublin city centre - please drop us a line and we'll be delighted to assist!