Service Management and Operations (2nd Edition)
Haksever, Cengiz, Render, Barry, Russell, Roberta S., Murdick, Robert G.
ISBN 10: 0130813389 ISBN 13: 9780130813381
Published by Prentice Hall, 1999
Used
Soft cover
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About this Item
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Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00052336749
Synopsis:
for undergraduate and graduate courses in Service Management or Service Operations Management.
This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.
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Bibliographic Details
Title: Service Management and Operations (2nd ...
Publisher: Prentice Hall
Publication Date: 1999
Binding: Soft cover
Condition: Good
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Service Management and Operations
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1400grams, ISBN:9780130813381. Seller Inventory # 9407045
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Service Management and Operations
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings With owner's name inside cover. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1350grams, ISBN:9780130813381. Seller Inventory # 9753333
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Service Management and Operations
Published by
Pearson Education, Limited, 1999
ISBN 10: 0130813389
ISBN 13: 9780130813381
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. 2nd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP38230052
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Service Management and Operations
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.85. Seller Inventory # G0130813389I3N00
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Service Management and Operations
Published by
Pearson Education, Limited, 1999
ISBN 10: 0130813389
ISBN 13: 9780130813381
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. 2nd Edition. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP38230052
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Service Management and Operations
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Service Management and Operations
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Paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0130813389
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