Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Seller Inventory # CHL10306646

Contact seller

Report this item

Bibliographic Details

Title: IT Service Management: A Guide for ITIL? V3 Foundation Exam Candidates
Publisher: British Computer Society
Publication Date: 2009
Language: English
ISBN 10: 1906124191
ISBN 13: 9781906124199
Binding: Paperback
Condition: Used; Very Good

About this title

Synopsis

ITIL� and IT service management have been practised successfully around the world for more than 20 years. ITIL� is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL� Licensed Product.

About the Author

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.

"About this title" may belong to another edition of this title.

Store Description

Reuseabook is an established second hand book seller. An ethical and environmentally conscious business, we look forward to providing you with a good read. Reuseabook is committed to providing each customer with the highest standard of customer service.

Visit Seller's Storefront

Seller's business information

Reuseaworld Ltd
Unit A Mill Place 2, 90 Bristol Road, Gloucester, GL1 5SQ, United Kingdom

Sale & Shipping Terms

Terms of Sale

Any customer wishing to return a book has 30 days to do so if they are not entirely satisfied.
Upon receipt, a refund of the cost of the book will be issued.

Legal company name : Reuseabook Partnership

Registered and returns address
Unit A
Mill Place 2
Bristol Road,
Gloucester
Gloucestershire
GL1 5SQ

Customer services and general contacts email: abe@reuseabook.com

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Unless noted otherwise in the ordering pipeline Reuseabook dispatches all items within two working days of receiving order You will receive notification of any delay or cancellation of your order.