Service Level Manager: Careers in IT Service Management (BCS Guides to IT Roles)

John Sansbury

ISBN 10: 178017294X / ISBN 13: 9781780172941

Published by BCS, The Chartered Institute for IT 2017-07-31, 2017

About this Item

Seller Inventory # 6666-NBN-9781780172941

Bibliographic Details

• Title: Service Level Manager: Careers in IT Service Management (BCS Guides to IT Roles)
• Publisher: BCS, The Chartered Institute for IT 2017-07-31
• Publication Date: 2017
• Language: English
• ISBN 10: 178017294X
• ISBN 13: 9781780172941
• Binding: Paperback
• Condition: New

About this title

Synopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

About the Author

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.