Self Service in the Internet Age: Expectations and Experiences
Language: English
Published by Springer-Verlag New York Inc, 2009
- Hardcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
£ 128.20
Quantity: 2 available
Add to basketItem description from seller
Seller Inventory # x-1848002068
- Title
- Self Service in the Internet Age: Expectations and Experiences
- Author
- Oliver, Dave (Editor)/ Livermore, Celia Romm (Editor)
- Publisher
- Springer-Verlag New York Inc
- Publication year
- 2009
- Condition
- Brand New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1848002068
- ISBN 13
- 9781848002067
- Item weight
- 0.52 kilograms
- Series
- Book 19 of 61: Computer Supported Cooperative Work
"Synopsis" may belong to another edition of this title.
From the Back Cover
The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness.
This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
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Edward Bowditch Ltd
Exstowe, Exton
Exeter, United Kingdom EX3 0PP
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