What's the Secret?: To Providing a World-Class Customer Experience
DiJulius III, John R.
ISBN 10: 0470196122 ISBN 13: 9780470196120
Published by Wiley, 2008
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Hardcover
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About this Item
Description:
Seller Inventory # 0470196122-3-25906764
Synopsis:
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
About the Author:
JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert’s Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
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Bibliographic Details
Title: What's the Secret?: To Providing a ...
Publisher: Wiley
Publication Date: 2008
Binding: Hardcover
Condition: Good