What's the Secret?: To Providing a World-Class Customer Experience
DiJulius III, John R.
ISBN 10: 0470196122 ISBN 13: 9780470196120
Published by Wiley, 2008
Used
Hardcover
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World of Books (was SecondSale), Montgomery, IL, U.S.A.
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About this Item
Description:
Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00083532441
Synopsis:
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
About the Author:
JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert’s Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: What's the Secret?: To Providing a ...
Publisher: Wiley
Publication Date: 2008
Binding: Hardcover
Condition: Good
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What's the Secret?: To Providing a World-Class Customer Experience
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What's the Secret?: To Providing a World-Class Customer Experience
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What's the Secret?: To Providing a World-Class Customer Experience
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