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"Excellence in customer service results in long-term success," says Byrd Baggett. That's the reason everyone in business should focus on pleasing customers. Baggett reminds the reader of the habits that almost always result in happy, satisfied customers.
Synopsis: Written from the deep conviction that no employee is exempt from serving the customer, 'Satisfaction Guaranteed' condenses into one book everything Byrd Baggett has learned on the subject in twenty-one years of successful experience - in sales, in management and as a small business owner.
Title: Satisfaction Guaranteed: 236 Ideas to Make ...
Publisher: Rutledge Hill Pr
Publication Date: 1994
Binding: hardcover
Condition: Good