A practical handbook with easy-to-follow explanations and step-by-step instructions on how to customize your Salesforce.com site to meet your business requirements.
If you want to use Salesforce CRM to automate your businesses requirements, or you have already adopted Salesforce CRM and want to streamline the sales process, this book is for you. Whether you are new to Salesforce or a seasoned expert, you will be able to master the basic functions as well as the advanced features of Salesforce.com. No previous experience in computer coding or programming is required.

This book will also be helpful for those who are preparing for the Salesforce.com admin certification exam (ADM 201).

About the Author

Rakesh Gupta

Rakesh Gupta is a Salesforce MVP, evangelist, trainer, blogger, and an independent Salesforce consultant. He is from Katihar, Bihar, and lives in Mumbai. He has been working on the Force.com platform since 2011. Currently, he is working as a Salesforce consultant and is a regular contributor to the Salesforce Success Community. He is the co-author of Developing Applications with Salesforce Chatter, Packt Publishing, and he is also a technical reviewer of Learning Force.com Application Development, Packt Publishing. He is very passionate about Force.com and shares information through various channels, including his blog at http://rakeshistom.wordpress.com. He has trained almost 150 professionals around the globe and handled corporate trainings. He has 5x certifications in Salesforce. He works on all the aspects of Salesforce and is an expert in data migration, integration, configuration, and customization. He is the leader of the Navi Mumbai and Nashik developer user groups in India. He is also the initiator of the Mumbai Salesforce user group. He organizes Meetups at regular intervals for the groups he is part of. He can be reached at rakeshistom@gmail.com, or you can follow him on Twitter @rakeshistom.

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