S/Nvq 3 Customer Service Candidate Handbook. This item is unavailable.
Language: English
Published by Heinemann, 2001
- Softcover
- Used
Seller: Bridgeman Clarke Books, Rayleigh, Essex, United KingdomBridgeman Clarke Books
5-star seller
AbeBooks seller since October 23, 2025
Unavailable
Softcover
Condition: Used - Very good
£ 1.34
Item description from seller
Ex library book.
Seller Inventory # ABE-1773070295126
- Title
- S/Nvq 3 Customer Service Candidate Handbook
- Author
- Bradley, Sally; Hebron, Lesley; Woods, Allan
- Publisher
- Heinemann
- Publication year
- 2001
- Condition
- Very good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0435452274
- ISBN 13
- 9780435452278
- Dimensions
- 2.2 centimeters width by 19.6 centimeters height by 26.5 centimeters depth
Full support for the latest NVQ/SVQ Level 2 Customer Service standards
Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.
- Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
"Synopsis" may belong to another edition of this title.
Synopsis
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
"About the title" may belong to another edition of this title.