S/Nvq 3 Customer Service Candidate Handbook
Bradley, Sally; Hebron, Lesley; Woods, Allan
ISBN 10: 0435452274 ISBN 13: 9780435452278
Published by Heinemann, 2001
Used
Soft cover
From
Bridgeman Clarke Books, Rayleigh, ESSEX, United Kingdom
Seller rating 3 out of 5 stars
AbeBooks Seller since 23 October 2025
This specific item is no longer available.
About this Item
Description:
Ex library book. Seller Inventory # ABE-1773070295126
Synopsis:
Full support for the latest NVQ/SVQ Level 2 Customer Service standards
Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.
- Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
Synopsis: This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding. Scenario-based activities allow candidates to analyze and discuss customer service situations and practise their skills
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: S/Nvq 3 Customer Service Candidate Handbook
Publisher: Heinemann
Publication Date: 2001
Binding: Soft cover
Condition: Very Good